Computer User Support Specialist

What do Computer Support Specialists do?

As a computer help desk support professional, you'll be an essential part of your organization. You’ll collaborate with the IT department to assist employees needing computer hardware and software upgrades for improved connectivity and productivity. Computer User Support Specialists prioritize individual detailed technical assistance for computer users to satisfy that measure. Their primary function is to resolve problems through various channels, including in-person assistance, phone support, online chat, and email. This support is available around the clock through IT departments or call centers.

IT Support Technicians are responsible for regular network maintenance and resolving hardware and software operational issues. They diagnose and configure systems, set up software, develop training materials, and provide end-user instruction. Additionally, they evaluate and test software and hardware for compatibility, interface with vendors, and prepare management reports.

What will I learn with a professional certificate in Computer User Support?

This certificate curriculum will expose you to various computer science and technology career options. You will learn to use basic desktop applications such as spreadsheets, authoring tools, and graphic packages. You will become familiar with the details of the Internet, create and publish web pages, and provide end-user support on PCs and Mac computers. You will learn to install the Linux OS and configure Open Source applications while gaining experience with software updates. Additionally, you will become proficient in desktop operating systems' graphical user interface structures and components.

For more information, including specific courses and class descriptions, visit the ECC Catalog.

Is a Computer User Support Specialist a good career?

A career as a Computer User Support Specialist is ideal for those seeking a challenging, lucrative, customer-oriented role that involves solving client issues.

What skills do you need to work in computer support? 

Computer support personnel often work in software, hardware, and/or help desk support. To excel in this career, being customer-service-oriented and inquisitive is essential. Strong problem-solving skills, patience, and strategic technical aptitude are also important.

ECC Computer Certificate Programs

The CIS program enables students to choose classes that align with their skills and career goals while addressing current industry needs. The curriculum includes computer systems and cybersecurity fundamentals, operating systems, hardware, and structured and visual programming languages. Additionally, it covers system troubleshooting, helpdesk fundamentals, network technologies, cyber law and ethics, digital forensics, and database administration. Students will also develop proficiency in popular applications such as word processing, spreadsheet, database, and Internet publishing.

CompTIA and Microsoft certifications can be achieved to ensure students have the necessary skill sets to meet employer expectations. With these skills and certifications, a computer professional can expect to enjoy a good salary, steady work, and opportunities to advance.

Credentials

At ECC, you'll earn industry-recognized credentials that local employers highly value: CompTIA A+

Here are a few sample classes:

• Introduction to Computers
• Linux Operating Systems
• Computer Hardware & Troubleshooting
• Introduction to Windows OS

Obtaining an IT help desk or IT specialist job after high school with relevant experience and certification is possible. The Computer User Support Specialist program at Elgin Community College aligns with CompTIA A+ requirements, making it a valuable credential. Our local industry partnerships provide extensive hands-on classroom experience and practical on-the-job training within the vocational specialist program.

What is the pathway to a CIS degree?

Learn what classes to take at ECC that seamlessly transfer to a Computer Science program at a 4-year institution. Speak to an advisor about your career plans; they'll help you understand the best course of action.