Computer Network Support Specialist

Department: Computer Information Systems

Program Type: Business and Information Technology

Overview

After completing the Basic Vocational Certificate, you’ll be ready for entry-level work as a Computer Network Specialist. You’ll support users, work with vendors, and diagnose and fix network issues.

Elgin Community College’s Computer Information Systems (CIS) program offers flexible pathways, including an associate degree and certificates, to build in-demand IT skills. The curriculum is developed with input from industry professionals and updated regularly to reflect current technologies and evolving employer needs.

For more information, including specific course descriptions, visit the ECC Catalog.

Prepare for Immediate Employment

Computer Network Support Specialists perform regular maintenance by testing and evaluating network systems to ensure they operate correctly. This job will remain in high demand as organizations upgrade their computer equipment and software.

The employment outlook for Computer Network Support Specialists is expected to be positive. The employment outlook for network and computer systems administrators shows a projected 2 percent growth from 2022 to 2032. According to the US Bureau of Labor Statistics (July 18, 2024), an average of 19,800 annual openings is expected. Many openings will result from the replacement of workers who transition to other occupations or retire.

Plan of Study and Course Descriptions

Review the ECC catalog for details about the computer-integrated manufacturing plan of study and course descriptions.

Associate of Applied Science

Computer Information Systems

Basic Vocational Certificates

What does a Computer Network Support Specialist do?

Computer network services professionals assist organizations in upgrading and maintaining their computer hardware and software. They support connectivity, system performance, and daily operations by analyzing systems, configuring networks, and providing IT solutions across many industries.

Network Specialist duties include:

LAN/WAN/Wireless system and peripheral equipment setup configuration
Access, security, and firewall configuration
Software installation
Customary cabling
Performing regular network maintenance and data backup
Resolving hardware and software operation issues

What can I expect to learn with a professional certificate in Computer Network Support Specialist?

This certificate program introduces you to a wide range of computer science and technology careers. You will learn how computers and the internet work, including basic hardware, software, and programming concepts.

The program covers how to install and set up computers, manage user access, and apply security best practices. You will also learn how different operating systems work and how to diagnose and fix common technical problems. Training includes creating and reviewing system logs, as well as providing effective customer support.

You will explore open-source software, including installing the Linux operating system and setting up open-source applications. The program also teaches you how to perform software updates and work confidently with graphical user interfaces.

Is a Computer Network Support Specialist a good career?

Computer Network Specialist positions are expected to grow exponentially due to the high demand for digital and computer-related products and services. This career path offers a challenging, lucrative, customer-oriented, and highly technical vocation for those seeking such opportunities.

What skills do you need to work in computer support?

Computer support personnel often work in software, hardware, and/or help desk support. You must be customer service-oriented, have strong problem-solving skills, and have a strategic technical aptitude.

Elgin Community College Certificate Programs

The CIS program lets you choose classes that align with your skills, strengths, goals, and today’s industry needs. The CIS curriculum covers, but is not limited to:

Computer systems
Cybersecurity fundamentals
Operating systems
Hardware
Visual programming languages
System troubleshooting
Digital Forensics
Database Administration

Students will learn how to use common computer applications, including word processing, spreadsheets, databases, and online publishing tools. The program also prepares students to earn industry-recognized CompTIA and Microsoft certifications, ensuring their skills align with what employers are looking for.

With these skills and certifications, graduates can pursue careers with competitive pay, stable job opportunities, and room for advancement. The program also focuses on how to learn and adapt to changes in technology, preparing students for today’s CIS careers and future developments in the field.

Blaze your own path forward with ECC.

Earn your associate degree or certificate and launch your career today.