Patrons FAQ

Requirements to Attend an ECC Arts Center Event

Thank you so much for being so dedicated to our mission during times that require us to adapt quickly to still-changing guidance and best practices related to the COVID-19 spread. 

  • A mask worn over the nose and mouth is required at all performances.
  • Patrons are required to show proof of COVID-19 vaccination or a negative PCR test within 72 hours of the performance date. If it's an antigen test, show proof of negative result within six hours of performance.
  • Valid identification is required to match the COVID-19 vaccination card or negative PCR test.
  • Children under 12 must be accompanied by an adult and wearing a CDC-approved mask.

Ways to get tickets

Ticket Exchanges 

Patrons who are not feeling well, are exhibiting any COVID-19 symptoms, or have had or been exposed to COVID-19 in the past 14 days, should not come to the ECC Performing Arts Center. If you are unable to attend a performance, you are encouraged to contact us to discuss flexible exchange and refund options. The Box Office is open Monday through Thursday from 12 p.m. to 6 p.m.; Saturday from 12 p.m. to 5 p.m. Plus, we're open 90 minutes before each performance and remain open through intermission.

Ticket Prices & Fees

Prices vary for each event. Senior and student rates apply where applicable. A $2 facility fee is added to each ticket. The facility fee defrays the costs of building security and maintenance. A $5 per order handling fee is assessed for all internet and phone orders. (The $5 fee is not charged to in-person orders.)

Refunds

All ticket purchases are non-refundable. Ticket exchanges are allowed for some but not all performances if requested at least 48 hours before the purchased performance. 

Group Ticket Sales

Plan your group outing at the ECC Arts Center! Discounted ticket prices are available to various events for groups of 10 or more.

Discounts and Memberships

When you buy tickets to more than two CenterStage events per year, you automatically receive discounts as a Super Patron on future purchases.

Parking

Plenty of free parking is available directly in front of Building H, Visual & Performing Arts Center. Lots G, H, I, J & K (red lot).

Seating 

Theatre doors open approximately 30 minutes before performances. All patrons, regardless of age, must purchase a ticket to be admitted to the theatre. Latecomers are seated at the discretion of management.

Children 

Children over the age of 5 are welcome to attend some performances. Children under 12 must be accompanied by an adult and wearing a CDC-approved mask. Call the box office at 847-622-0300 for specific event information.

Accessibility 

The Arts Center is fully accessible, which includes:

  • Handicapped parking
  • Seating and restrooms

Prohibited Items 

Food, drink, cameras, and recording devices are strictly prohibited in theatres. All water fountains have been disabled. Feel free to bring a personal-sized water bottle, if needed.

Volunteer

If you are interested in volunteering for the ECC Arts Center, please complete the application. Feel free to email us at artsvolunteer@elgin.edu

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