Computer Network Support Specialist


When you've completed your certificate, you'll find work as a computer network specialist that communicates with vendors, assists users, diagnoses issues, and responds to troubleshooting questions related to network support services.

Computer systems are smaller, faster, more powerful, less power consuming, and more portable than ever imagined; and are an essential part of every industry today. Our Computer Information Systems (CIS) program is designed with guidance from industry professionals and is constantly being updated to keep up with the daily advances in technology.

For more information, including specific courses and class descriptions, visit the ECC Catalog.

What does a Computer Network Support Specialist do?

Computer network services are essential in all organizations that require computer hardware and software upgrades for global connectivity, operational efficiency, and performance accountability. To that end, Computer Network Specialists provide detailed technical engineering-related functions. Their primary function is to provide diverse analysis and configuration support and solutions through IT departments.

Network Specialist duties include LAN / WAN / Wireless system and peripheral equipment setup configuration; access, security, and firewall configuration; software installation; customary cabling; regular network maintenance and data backup; resolving hardware and software operation issues; diagnosing, configuring, and testing systems; analyzing data and network usage; network troubleshooting and disaster recovery; developing training materials and providing end-user instruction; evaluating and testing software/hardware and releases for system and security compatibility and integrity; quality assurance; interfacing with vendors; and regular management reporting; logging network activity; help desk support.

What will I learn with a professional certificate as a Computer Network Support Specialist?

This certificate curriculum exposes you to various career options in computer science and technology. You will learn about various career options in computer science and technology. You will become familiar with details of the Internet, hardware and software fundamentals, programming, installation and configuration concepts, computer access and security protocols, and diverse operating systems (OS) features. You will learn diagnostic/analysis/troubleshooting principles, creating and monitoring logs, and proper customer support techniques. Open-source software solutions will be explored. You will\ learn how to install Linux OS, configure Open Source applications on Linux, become seasoned in conventional software updates, and become proficient in graphical user interface structures and components.

Does a Computer Network Support Specialist pay well?

According to the ECC Career Coach website, the median salary for a Computer Network Support Specialist is $64,287. Entry-level positions begin at $41,992, while advanced specialists make upwards of $102,069 depending on experience and education. 

Is a Computer Network Support Specialist a good career?

Computer Network Specialist positions, by definition, will grow exponentially into the future because of the excessively high demand for digital and computer-related products and services in all aspects of life. A Computer Network Support Specialist is a great career path for anyone seeking a challenging, lucrative, customer-oriented, and highly technical vocation.

Getting a job as an IT Technician

According to the U.S. Bureau of Labor Statistics, the computer support specialist careers outlook is projected to grow 9 percent from 2020 to 2030. There are about 70,400 computer user support specialist positions open annually.

What skills do you need to work in computer support? 

Computer support personnel often work in areas of software, hardware, and/or help desk support. You need to be customer-service-oriented and inquisitive, have strong problem-solving skills, patience, and a strategic technical aptitude.

Elgin Community College Certificate Programs?

The CIS program allows students the flexibility to select classes that best suit their skills, strengths, educational and career goals and meet today's industry needs. The curriculum covers computer systems and cybersecurity fundamentals, operating systems, hardware, structured and visual programming languages, system troubleshooting and helpdesk fundamentals, network technologies, cyber law and ethics, digital forensics, and database administration. Students will also develop proficiency in popular applications such as word processing, spreadsheet, database, and Internet publishing. 

CompTIA and Microsoft certifications can be achieved along the way to ensure students have the necessary skill sets to meet employer expectations. With these skills and certifications, a computer professional can expect to enjoy a good salary, steady work, and opportunities to advance. 

Our program also teaches students how to learn and adapt to new technologies. Students will be prepared not just for the CIS Careers of today but also for the developments of tomorrow. 

Program Highlights

Prepare for Immediate Employment

Basic Vocational Certificate

Learn more about the CIS department at ECC!

Earning an Associate of Applied Science Degree or certification can set your career in motion.

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