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Requesting Assistance


Please Note

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Due to liability reasons, ECC cannot provide technical help if you are having trouble with your personal or non-ECC computer.

Technical Help

Here you can get technical help for all online services offered to students and employees of Elgin Community College. You may access most of these resources whether you are on campus or off campus.

ECC Applications

Online services for students and employees of ECC.

Student and Employees Online Services
Service Type Service Description Login Credentials Login help Contact
accessECC Portal ECC employee resources and systems in one location.

Academic Network - use the same user ID & password you use to log into accessECC Portal.

Find your user ID & password»

 Get instructions» accessecc@elgin.edu
Desire2Learn (D2L) Access your online course content with D2L. Get instructions» d2lhelpdesk@elgin.edu
Files Access (academic) Have access to your files where ever you might be. Get instructions» Visit First Stop, Bldg A, Room 100
Priority Permits Obtain assigned day and time to register early - for students currently enrolled in credit classes. Learn more» Call Registration & Records at 847-214-7393 or email registration@elgin.edu
Payment Plans Offered to students and their families for making payments and managing their student account. FAQs

Get instructions»

 studentaccounts@elgin.edu
Student Computer Account You will be granted 500MB of network storage. Get instructions» Visit First Stop, Bldg A, Room 100
Student Mail
(Gmail)

Check academic emails. Account must be enabled first to get access.

Example: YourUserID@student.elgin.edu

 Get instructions» helpdesk@elgin.edu
Tax Form
(TSC1098-T)		 Access your TSC1098-T form online. Get instructions» Call Student Accounts at 847-214-7380 or email studentaccounts@elgin.edu

Employee Applications

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Online services for faculty and staff of ECC.

Faculty and Staff Online Services
Service Type Service Description Login Credentials Login help Contact
Applicant Tracking System Access for managers and search committee members. Office Network - use the same user ID and password you use to log into your work computer at your desk. Get instructions» jobs@elgin.edu
Datatel Colleague ECC's enterprise resource planning database.

Get instructions»

 Call Help Desk at 847-214-7979 or email helpdesk@elgin.edu
eNet ECC intranet site. eNet sections can also be accessed from accessECC portal. Get instructions»
File Access (office) Have access to your files (My Documents) on office network. Get instructions»
Remote Desktop Connection Use your computer at ECC directly from your home computer. Need to request access first. Get instructions»
Webmail Access your office email using Microsoft's Outlook Web App. Get instructions»
WebNow Access WebNow system. Requires Java. System is not available remotely except via Remote Desktop Connection.
eTime Access employee online payroll timekeeping system.

Academic Network - use the same user ID & password you use to log into accessECC Portal.

Find your user ID & password»

 Get instructions» accessecc@elgin.edu
Tax Form
(W-2)		 Access your W-2 form online.

Get instructions»

 Call Human Resources at 847-214-7996
CurricuNet Submit course and program proposals. First time users need a user ID and password requested from curricunet@elgin.edu curricunet@elgin.edu

Emergency Alert System

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This notification system allows the college to inform participating members of emergency situations affecting the campus. You may change or remove your phone number from the system at any time. Sign up now | Get instructions» | More about campus safety»

MOX™

This free application will give you anytime access to:

  • Important phone numbers
  • Directory
  • Campus news and announcements
  • Campus maps
  • Course schedules for faculty and staff
  • Virtual business card/profile
  • Ability to connect with other MOX™ users

Install Instructions

Requires academic network login credentials, the same user ID & password you use to log into accessECC Portal.

  1. Download Mox app from respective mobile app store. (i.e., iTunes Store, Google Play & Blackberry App World)
  2. You will be instructed to input:
    • School name
    • Username and password
  3. The app will customize accordingly after login credentials have been entered.
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Wireless Internet

ECC has two WiFi networks - public and secured. Electronic devices that allow WiFi connectivity such as a laptop computer, smartphone or tablet can connect to 'hotspots' throughout the college to gain internet access.

ECC Wireless (Public)

This is our basic network for non-registered guests, students & employees. Requires 'anonymous' login credentials.

  • Setup: Redirects to login landing page
  • Range: Good hotspot coverage
  • Speed: Slow download/upload performance
  • Security: None (open)

ECC Connect (Secured)

This is a secured network for registered students and employees. Requires academic network login credentials, the same user ID & password you use to log into accessECC Portal.

  • Setup: View setup instructions. Windows | Mac
  • Coverage: Excellent hotspot coverage
  • Speeds: Fast download/upload performance
  • Security: WPA2 Enterprise (locked)

Computer Lab Help

  • The lab is open 8 a.m. – 10 p.m. M-Th, 8 a.m. – 7 p.m. Friday, and 8 a.m. – 5 p.m. on Sat. when spring and fall classes are in session, and 8 a.m. – 10 p.m. M-Th when summer classes are in session.
  • If you are in need of assistance, please see the aide(s) on duty.

Faculty Web Sites

Faculty websites are maintained by faculty. If you have difficulties with the site, contact the faculty member. More»